I’ve been through three rounds of this over the past several months, and I’m tired of it – very tired. Bingo – things work again – for a while – then it fails again with the same error message, and we are back to “square one”. And tech support reinforces this impression by advising us to delete the printer, delete the printing software, reset the printing system, download and re-install the printer driver and re-add the printer. After all, we’ve sent the print to the printer and it isn’t printing, so it must be the printer. When this hang-up happens, the first thing people do is phone their printer company’s tech support because they assume the problem is with the printer. If it induces more conversation in the Forum leading to a solution that would also be great. If it helps mobilize developer action and a solution, that would be great. But I can do research and I can do enough analytic testing to delineate areas of concern from a user perspective, and that is what I do here. Don’t get the impression from what you read below that I have any expertise whatsoever in the engineering of these complex systems. I’m willing to be proven wrong if it helps to bring enough attention and pressure to get this issue fixed once and for all. I’ve now decided to take the risk of doing exactly that. Self-respecting people normally don’t write and publish articles about technical areas for which they have no technical expertise or credentials and willingly allow themselves to be proven wrong. As a very senior retired industry participant with relevant experience on this problem confided to me: “This filter fail issue is a complete and utter nuisance for everyone and every printer manufacturer, let’s hope your document can make a difference.” Figure 1. Maybe it isn’t ubiquitous enough to grab their attention as a matter of high priority, but it is a lurking menace that needs a solution. It is beyond comprehension why the relevant parties in the industry have not cohered to solve this problem long ago. There is a litany of such complaints on the Internet affecting numerous printer brands (Epson, Canon, HP etc.) at least over the past several years. If you use a Mac computer and a recent version of MacOS (not a Windows problem) and you’ve been frustrated by the inability to print a photo because of the error message in Figure 1, you are not alone.
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