![]() Moreover, mSecure has apparently outsourced its customer support work to some third party, with which they are careful to explain they have no connection. BUT! Without prior disclosure, the mSecure app comes with the capability of allowing my ad blockers to be completely bypassed and, for example, allowing a number of big ads to be dropped into and around the newspaper I read daily. This seems like a lot of companies have disposed of loyalty and utility for that con of recurring rev. I am not asking for unlimited technological updates, just for what I paid for in this company’s early stages, but now I have lost for biometric unlocking and now have no way to back up my data even via email which used to even be in the free option. You now need to pay for things that used to be in the free version, so my purchase now gets me less than what their free version even recently included. MSecure slowly booted me from version to upgraded version slowly taking away features I had already paid for before now going to a subscription model. Worked as needed and bought a full version of the app shortly after, and many versions ago. Penetration pricing and subscription based apps are a flesh eating bacteria on the future of tech that devs see has a cool new feature! Good News! Your purchase is null and void and as a loyal customer you get to pay for it again, but this time it’s monthly and indefinitely (until we change our minds/tos again)! - I have been using MSecure for 8 years. I would love to read what the TOS was at the time, but their rebuttal is proof that this a futile gesture. ![]() ![]() Update: The developers actually did get back to me: Instead of acknowledging the actual problem and frustration, these tech bro devs pick on the semantics on my review. I understand you get more “features” for that $30 than just the biometric login, but why is that a pro feature in the first place? There are tons of apps out there where it is a basic feature so charging money for it seems like a money grab. I had touch login on my previous phone, but after upgrading to the iPhone 11 it is now locked behind a $30 paywall. Next feature that is missing is the biometric login. Actual quote from this weekend, “Sorry Wife, the app that we have used for years has decided to put the free version of backing up our data behind a paywall and I didn’t notice so our options are to spend $30 right now or just lose the data.” Thanks for that argument. Now all backups are a pro feature and when my wife and I bought new phones this weekend we were left high and dry without any way of backing up our data. This was a bit slow and clunky, but it was nice in the event something happened with my phone. You used to have the ability to create an email backup and automatic sync was a pro feature. If these features had always been on the pro version I would understand, but they started out free to draw in new customers and then were moved up after the app gained more recognition I don’t begrudge the company for making a pro version with more features, but they seemed to have pushed out some of the basic features into the pro version to force you to upgrade. As an existing customer, you are able to get a significant discount on the cost, however.I have used the free version MSecure for many years. With regards to a free upgrade, mSecure 5 is actually a paid upgrade for mSecure 4. You enter your mSecure password next, and the data is migrated.Īt this time, there is no YouTube video for this process. You will most like just need to download mSecure 5 from the App Store, Create a new account when asked to Sign In or Sign Up, choose which sync feature to use, and then the next screen will ask you if you would like to import your data from mSecure 4. I will provide instructions as soon as I'm sure I understand you context, but the process is very simple. If you are able to download mSecure 5, you should not have any problems. There are no requirements for the migration other than that mSecure 5 can install on your device. Did you use mSecure 5 in the past by chance? mSecure 4 didn't have an account system, so unless an account is set up in the mSecure 5 app, one does not exist. If you have never used mSecure 5 in the past, then you don't have an account yet.
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